Refund Policy

1. Refund Eligibility:
- Refunds are issued for eligible items within 10 days of the purchase date.
- To be eligible for a refund, the item must be unused, the tag should be attached with the plastic zipper, and in the original packaging.

- mails us the pictures of the defective item and also along with the tag attached.

2. Initiating a Refund:
- To request a refund, please reply mail our team at theurbansleek@gmail.com or contact us at +91 9836867175.
- Provide your order number, details of the item(s) being returned, and the reason for the refund request.

3. Return Shipping:

Return is eligible when :
- Customers are responsible for return shipping within 10 days and costs are 60/- unless the return is due to a defect or error on our part.
- We recommend using a trackable shipping service for returns.

4. Refund Processing:
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 5-7 business days and credited to the original payment method.

5. Non-Refundable Items:
- Customized or personalized items are also non-refundable unless defective or incorrect.

6. Late or Missing Refunds:
- If you haven’t received a refund within the specified timeframe, please check your bank account.
- Contact your bank and credit card company before reaching out to us.

7. Exchanges:
- We do not offer direct exchanges. If you need a different item, please place a new order and return the original item for a refund.

8. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately with photos of the damaged product and packaging.

9. Refunds on Gift Purchases:
- Refunds for gifts will be issued to the original purchaser. We do not disclose refund details to gift recipients.

10. Changes to Refund Policy:
- We reserve the right to update our Refund Policy. Any changes will be posted on our website.

11. Contact Us:
- For questions or concerns regarding our Refund Policy, please contact us at theurbansleek@gmail.com

This Refund Policy is subject to change. Please review periodically for updates.